Privacy Policy

Privacy Policy

Our Website Address is :

Personal Information:

The brand (“ProDel”) is the brand name of Organic Shop (Chennai) and the owner of the website
Prodelers respects your privacy. This privacy policy explains the types of information we gather, how it is protected and secured, what we do with it and how you can correct or change information. As a visitor to the Site, you are advised to read the Privacy Policy carefully before accept it. By accessing the services provided by the Site you agree to collect and use of your data by Prodelers the manner provided in this Privacy Policy.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please periodically review this policy. Your use of the Site means that you accept the practices described in this Privacy and Security Policy as changed from time to time.

What Personal Information is collected and how?
While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do need registration. When you register with the Site, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, etc. You select a username and password permitting you access to the Prodelers Service. Your password should be kept strictly confidential to avoid unauthorized use. While using the Prodelers Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications. We do use your contact information to send you offers based on your previous orders and your interests. The Site may contain links to other Web sites. Prodelers is not responsible for the privacy practices of such Web sites which it does not own, manage or control.

What Cookies are collected?
The Site also receives and stores certain types of information, whenever you interact with us through the use of “cookies.” Cookies enable our systems to recognize your browser and to provide you with certain shopping features. These “cookies” allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. The “help” portion of the toolbar on most browsers will tell you, how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those Prodelers services that require the use of such cookies. The Site’s cookies do not contain any of your personally identifiable information.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties, including Google. These third-party vendors may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site. We do not govern the use of cookies by third parties.

We collect information about your buying behaviour from our Site.
Prodelers guarantee freshness at the time of delivery, so we encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.

If you transact with us, we do not collect information, such as a credit / debit card number and a credit / debit card expiration date.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We hold this information as essential to resolve disputes, troubleshoot problems and provide customer support as permitted by law.

If you send us personal emails or letters, or if other users or third parties send us messages about your activities or postings on the Website, we may gather such information into a file specific to you.

We collect personally classifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. You can browse some sections of our Website without being a registered member, certain actions (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

How does Prodelers use your information? :
Prodelers uses your information to provide the Prodelers Service and to enhance and personalize your shopping experience. Prodelers does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the Prodelers Service or as described below.

Prodelers may use aggregated information regarding its customers and usage of the Prodelers Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

Prodelers will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. For instance, Prodelers may employ other companies and individuals to perform certain functions such as delivering packages and analysing data. They may have access to personal information to perform their functions.

Prodelers may transfer Customer Registration Data and other personal information in connection with the sale of Prodelers or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.

Prodelers may use aggregated information regarding its customers and usage of the Prodelers Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

Prodelers will use this information to preserve transaction history as governed by existing law or policy.

Prodelers may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Prodelers will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.

Prodelers may use or disclose personal information when Prodelers believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of Prodelers or its users or to comply with the law.

In addition Prodelers may use this information to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

How may you change or remove your personal information? :
Supplying personally identifiable information is entirely voluntary. You are required to register with the Site in order to shop on the site. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Prodelers and the Site reserve the right to send you certain service related communication, considered to be a part of your Site account without offering you the facility to opt-out. You may at any time review and change your personal information stored by the Site by accessing the My Account page at the Site or by contacting Prodelers Customer Care on You may also request that Prodelers permanently remove all personal information stored by Prodelers at any time by delivering notice requesting such removal. Upon such request, Prodelers will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your Prodelers Service. However, your information may remain stored in archives on Prodelers’s servers even after the deletion or the termination of your account. If Prodelers plans to use your personally identifiable information for any commercial purposes, it will notify you at the time it collects that information and allow you to opt out of having your information used for those purposes.
What is Prodelers’s privacy with Link to Other Sites? :
Our site links to other websites that may collect personally identifiable information about you. Prodelers is not responsible for the privacy practices or the content of those linked websites.

What are the Security Precautions? :
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

What information do Advertisements on need? :
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Is it safe to use my Credit/Debit card or Net banking on Prodelers? :
Yes, shopping at Prodelers is 100% safe. All Credit card and Debit card payments on Prodelers are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that Prodelers offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Prodelers will not use your financial information for any purpose other than to complete a transaction with you.

Does Prodelers store my Credit/Debit card information? :
Prodelers does not store any of Credit/Debit card details provided to you. Prodelers directly takes you to the bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

What are the security procedures to protect customer information? :
To protect against the loss, misuse and alteration of the information under its control, Prodelers has in place appropriate procedures. For instance, Prodelers servers are only accessible to authorized personnel and customer information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Prodelers will best try to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that Prodelers will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Policy Updates:
Prodelers reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.
Connection with Prodelers services
If you choose to visit the website your visit and any dispute over privacy is subject to the policy and the website’s terms of use in addition to the foregoing any disputes arising under this policy shall be governed by law.

Contact Us:
Couldn’t find the information you need? Please email us on or call us on 9894737774
PRODELERS, No.113, VGP Selva Nagar Extn, 1st Main Road, Verlachery, Chennai – 600042